Pandio Support Plans
Distributed messaging experts standing by to ensure your success.
Free
Starter
Business
Enterprise
Available to all.
Experimenting and non production.
Production applications.
Mission critical applications.
Support Hours
Business hours.
Business hours.
24/7
24/7
Expert Pulsar Support Hours
Business hours.
24/7
24/7
Customer Created Function Support
Full Support
Response Times
P1: 8 Hours
P2: 8 Hours
P3: 8 Hours
P4: 2 Days
P1: 60 Minutes
P2: 4 Hours
P3: 8 Hours
P4: 2 Days
P1: 30 Minutes
P2: 2 Hours
P3: 8 Hours
P4: 2 Days
Pricing
$35 per month or 5% of monthly usage, whichever is greater
$1,000 per month or 4% of monthly usage, whichever is greater
Priority Level Definitions
Level
Definition
Action
1
Service, operations, or application is completely down.
Operations & messaging expert will work together to resolve the issue maintaining communication with customer.
2
Limited functionality, capability, or application is not stable.
Operations expert will work to resolve the issue maintaining communication with customer.
3
Issue with non-critical functionality, capability, or application.
Customer success will work during business hours to resolve the issue.
4
All other issues or requests with regards to Pandio billing, services, or accounts.
Customer success will work during business hours to review the request or resolve the issue.